Unable to search knowledge based article even though the article exists

Summary

Occasionally, a Confluence knowledge base article/page is not found to be displayable and/or searchable when it should be, as it is linked and searchable from the associated Jira Service Management project. Other pages from the linked KB space are visible and searchable, however.

Environment

Cloud.

Diagnosis

This is because there can sometimes be bad characters in the page title (in place of white space characters) which are not obvious nor easily visible to spot without the use of a third-party text editor tool.

Cause

Unknown

Solution

Edit the title of the confluence page by replacing each space with another space character, then save.

The steps to do this are as follows:

1. Go to the linked source Knowledge Base space containing the article that's not searchable from the JSM project or the portal

2. Manually Search for the problematic article

3. Edit the title by replacing each space in the title with another whitespace character in its place

4. Save changes to the title

5. Go back to the JSM project and retry finding the article by using the text box search.