Unable to Invite Managed Account Users to a New Cloud Site

Summary

Encounter errors inviting users with deactivated, disabled, or suspended Managed accounts in verified domains.

Solution

Confirm the verified domain for affected users

If an account can't be invited because of deactivation or a disabled state, it must be reactivated before it can be invited. Confirm that the user belongs to a domain that is verified under your organization. This can be found by looking at a user's email address suffix (@example.com → where example.com is the domain).

Then, compare this domain against the domains verified under your organization.

Check which domains your organization has verified

1. Visit https://admin.atlassian.com.

2. Select your organization (if more than one).

3. Click Settings in the top menu.

4. Click Domains on the right side.

If the domain belonging to the user(s) doesn't match any of the domains you have verified, the user's account was disabled under a different organization. Only organization admins from the organization that has verified that domain can reactivate the user.

If you are unable to find which organization has verified the domain, please open a support request at https://support.atlassian.com/contact/.

Reactivate or re-enable affected users to allow for the invite

1. Visit https://admin.atlassian.com.

2. Select your organization (if more than one).

3. Select Directory > Managed accounts.

4. Select a user to open the managed accounts page.

5. Open the User Profile and click"Reactivate".

6. Grant product access as needed.