Unable to Edit Field in Jira Due to Screen Configuration
Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
A field in Jira doesn't appear on any screens in the workflow
Users can't edit the field using in-line editing
Permissions are configured correctly on the project
Solution
Check if the field is on project screens
If the field is not associated with any screens in the project, it will not be editable.
If all of the screens in the project don't include this field, you can add the field to them.
Navigate to your project and select Project settings
(Data Center) Select Issues > Screens
(Cloud) Select Work Items > Screens
Expand one of the screen schemes and select a screen to edit
Add the field to the screen
Repeat steps three and four for any additional fields or screens as needed
ℹ️ If you are having trouble identifying why a field is not behaving as expected, feel free to open a support ticket with Atlassian Support.
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