Unable to create or update an issue in Jira Server
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Users are unable to create or update an issue. An error 'Error rendering 'multiple-issue-picker-cf' is also observed when loading an issue, and in the custom field configuration page.
Diagnosis
The following error is observed in the atlassian-jira.log:
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url:/secure/QuickCreateIssue.jspa username:xxxo ERROR [o.a.c.c.C.[.[localhost].[/].[action]] Servlet.service() for servlet [action] in context with path [] threw exception [java.lang.reflect.UndeclaredThrowableException] with root cause2020-05-12 14:41:59,488 http-nio-8080-exec-75 url:/secure/QuickCreateIssue.jspa username:xxx ERROR [o.a.c.c.C.[.[localhost].[/].[action]] Servlet.service() for servlet [action] in context with path [] threw exception [java.lang.reflect.UndeclaredThrowableException] with root causejava.lang.Exception: Missing parameters for fields at
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com.onresolve.scriptrunner.canned.jira.fields.editable.ScriptFieldConfigProvider.getConfigurationForFieldId(ScriptFieldConfigProvider.groovy:80)Cause
ScriptRunner field is missing expected parameters.
Solution
Disable the ScriptRunner app and reach out to Adaptavist's support team for further assistance.
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