Unable to add URL with the @ symbol in Jira allow list section
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Unable to add URL with the @ symbol in Jira allow list section
Diagnosis
Add a URL containing the @ symbol to the allow list section in Jira.
Once we click on "Add," the page keeps loading. After a few minutes, the browser shows a "Page Unresponsive" message.
When we check the HAR file and browser console logs, we see net::ERR_BLOCKED_BY_CLIENT error.
Cause
When we paste the URL as "Exact match", Jira recognizes '@' symbols as part of a regular expression.
Solution
Include the URL in the regular expression of the allow list, and it should function as expected.
Refer to the Configuring the allowlist KB article for more details about the Allowlist.
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