Unable to add external directory user to local group in Jira server
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
When trying to add users coming from external directories to local JIRA group, unsuccessful.
When making the following actions::
First time setup
When trying to amend a user's Application Access, following error is shown
1The user has no application access and won't be able to log in until added to an applicatioWhen trying to add the user to a group
The following appears in the atlassian-jira.log
1
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4
2016-01-28 13:11:55,477 http-nio-8080-exec-8 ERROR nfletcher 791x3327x1 57bva4 172.24.12.52 /rest/internal/2/viewuser/application/jira-software [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: Group <jira-users> does not exist
com.atlassian.crowd.exception.runtime.GroupNotFoundException: Group <jira-users> does not exist
at com.atlassian.crowd.embedded.core.CrowdServiceImpl.addUserToGroup(CrowdServiceImpl.java:730)
at com.atlassian.crowd.embedded.core.DelegatingCrowdService.addUserToGroup(DelegatingCrowdService.java:193)Diagnosis
Environment
First time setup for external directories
Diagnostic Steps
Adding JIRA's internal directory users to any group, doesn't result to any problem
Cause
Wrong directory type is chosen. Using Read/Write type instead of Read-Only with Local Group
Solution
Resolution
Change the directory type to Read-Only with Local Group
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