Fix Email Formatting Issues in Jira Automation and Filter Subscriptions (Cloud)

Summary

The e-mails sent from Jira Automation or Filter Subscriptions are in a bad format.

Environment

Jira Software Cloud

Cause

HTML formatting is not enabled under System settings and User preferences.

Solution

Emails sent from Jira will be plain text without formatting. To improve readability, ensure HTML formatting is enabled.

To enable HTML formatting, please check if the following settings are set correctly:

• Profile

  • Click on your Profile picture and select Personal settings

  • Select Projects and Work Items under Notification Settings

  • Find the Email format and select HTML

• HTML email parsing

  • Navigate Jira settings ⚙ > Products > Email requests > HTML email parsing

  • Click on the checkbox to Enable HTML email parsing. If it's disabled, notifications will be sent as plain text.

Additionally, the Jira Service Management users should set the default outgoing e-mail format to HTML.

• Default user preferences

  • Go to Jira settings ⚙ > System

  • Select Default user preferences.

  • If the Default outgoing email format is not set to HTML, click on Edit default values to change the email format to HTML.