Troubleshoot Slack Channel Creation Issues in JSM Cloud Chat

Summary

Learn how to resolve Bot does not have permission to create channel' when creating an agent or Slack channel.

Solution

What is causing this error?

The Assist app does not have permission to create channels in the Slack workspace connected to the project.

How can I work around this?

You will need to either:

• Use an existing channel or

• Work with your Slack administrator to update the permissions on the Slack workspace so that all members can create channels.