Service project can't automatically create Slack channel in Chat

Summary

When trying to create an agent or request Slack channel in your project settings, you may run into the message: 'Bot does not have permission to create channel.'

Solution

What is causing this error?

The Assist app does not have permission to create channels in the Slack workspace connected to the project.

How can I work around this?

You will need to either:

• Use an existing channel or

• Work with your Slack administrator to update the permissions on the Slack workspace to allow all members to create channels.