Requests not created due to too many required fields in Jira Service Management

Summary

Learn how to fix the error, "Configured request type has too many visible required fields," which prevents requests from being created.

Solution

This issue occurs when fields other than the Summary (Subject) and Description (Body) are marked as required for the request type used by the email channel. To resolve this issue:

1. Within your Service Management project, navigate to Project Settings > Request Management > Request types.

2. Identify and select the request type used by the Email channels.

3. Click the Request form.

4. Confirm that only the Subject or Body fields are marked as Required.

5. If other fields are marked as Required, adjust the value within the Required column to No and click Update to save your changes.