Requests Not Displaying in JSM Cloud Customer Portal
Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
If the Reporter field is hidden, you can't see your requests in the Jira Service Management Customer Portal.
Solution
Set the Reporter field as visible
If the Reporter field is hidden, Jira Service Management will not detect issues in the Request section of the Customer Portal.
In order to make this field visible again, follow the below steps:
Go to the Project settings > Request management > Fields > Actions > Edit fields > Select the Field Configuration.
Search for the Reporter field and click on Show to make it visible again.
For more details, please check the following documentation: Specifying Field Behavior
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