Read-only Assets (Insight) custom field not being updated
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Assets (formerly known as Insight) Readonly Object/s custom field does not get updated within a Workflow transition. It should be changed or populated based on an update triggered by a Workflow.
Environment
Insight - All versions
JSM 4.15 and later
Diagnosis
Assets Readonly Object/s custom field is added to a Workflow transition
OR
Assets Readonly Object/s custom field depends on another Insight Custom field added to a Workflow transition
Assets Readonly Object/s does not get updated after issue Created or issue Updated events
Cause
In the Workflow transition, you use the "Generic Event" instead of "Issue Updated".
Assets Readonly Object/s custom field will only be triggered with Issue Updated event.
Solution
Edit the Workflow transition and change from "Generic Event" to "Issue Updated".
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