Outgoing Email Address Instead of Project Email Address Appears
Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Symptoms
When we receive an email from Jira, the outgoing email address is used instead of the project specified emails address in the received emails.
This applies to both Jira and Jira Service Management.
Diagnosis
Gmail is being used as the outgoing mail server.
Cause
This is a restriction of Gmail.
Solution
Resolution
Since this is a restriction in Gmail, please follow the steps as described in Send mail from a different address or alias.
Updated on April 2, 2025
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