"No suitable request type for the email channel." error in Jira Service Management

Summary

Fix the error, "No suitable request type for the email channel. You will select the default request type assigned to requests created from the email channel during the setup. However, no existing request types are suitable for email requests. A suitable request type must have both the Summary and Description fields as visible fields and all the other visible fields, if any, must be optional. If you want to enable the email channel, add a new request type that meets the criteria or modify an existing one on the Request types page."

Solution

1. In your Service Management project, select Project Settings > Request Management > Request types.

2. Add a new request type or choose an existing one.

3. Select Edit fields.

4. Make sure both the Summary and Description fields are added and marked as Visible. 

5. Add an Attachment field and mark it as Not Required.

6. Click Save.

7. Go to Project settings > Channels & Self-Service > Email requests.