Custom Field Descriptions fail to update on issue view in Jira Data Center
Platform Notice: Data Center Only - This article only applies to Atlassian apps on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Please note: this article applies to Jira Data Center. If you're experiencing a similar problem in Jira Cloud, please refer to Custom field description is not updated on the work item view in Jira Cloud
The custom field description on the Create Issue screen is not updated after changing the description in the custom field and still shows the previous description.
Solution
Field configuration and the Custom field description
The Custom Field Description in the Field Configuration is overriding the Custom Field Description from the Custom Fields configuration page.
Below are the steps to remove or update the previous description:
Go to Field Configuration and locate the configuration that is used by the affected issue type.
In this configuration, click configure and locate the affected custom field.
Once you have located the custom field, you should notice that it is still having the previous description.
Click Edit, and change or remove the description.
The previous description should now be removed and replaced with the new description.
Below is a feature request raised to make this more intuitive within Jira. You can watch or vote on the request to be taken up for improvement:
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