Multi-byte characters on dashboard are garbled in case language is set to Japanese, Korean or Chinese
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
Some multi-byte characters on dashboard (and login page) are garbled in case that user/system language is set to Japanese/Korean/Chinese.
Diagnosis
Go to JIRA Administration > System > System info page and check if System Encoding is set to other than UTF-8.
Cause
The encoding used by JVM is other than UTF-8.
Solution
Resolution
Please add -Dfile.encoding=UTF-8 JVM startup option with following the way introduced in Setting properties and options on startup.
ℹ️ This problem is also tracked on JRASERVER-62659 - Some multi-byte characters on dashboard are garbled in case that user/system language is set to Japanese/Korean/Chinese and fixed in Jira 10.1.0 and later
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