Mandatory Field Validation for Issue Closure in Jira Cloud
Platform Notice: Cloud Only - This article only applies to Atlassian apps on the cloud platform.
Summary
Ensure fields are completed before closing work items in Jira Cloud without affecting work items creation.
Solution
Use a workflow validator during the Closed transition
Workflow validators allow for conditions to be met in order to complete transitions. If we set a validator during the Closed transition, we can ensure the field has a value.
Go to Project settings > Workflows.
Editthe desired workflow, select the Diagram view.
Select the transition to the "Closed" status.
UnderOptions, selectValidators.
Select Add validator.
Choose the Field Required Validator option and select Add.
For Fields required for this transition, select the custom field you want to be required.
If your field does not appear from the drop-down, expand the drop-down and type the field name.
For the Error message column, specify an error message if the condition is not met.
This is optional but recommended so the user understands what they missed.
Leave the 'Ignore Context' checkbox blank.
Select Add.
Select PublishDraft > Publish to save the changes to the workflow.
By adding this workflow validator, users won't be able to complete the transition to the "Closed status" if the required field is empty.
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