Errors in Google Mail Handler After Connection in JSM Cloud
Platform Notice: Cloud Only - This article only applies to Atlassian apps on the cloud platform.
Summary
Google mail handler connected via OAuth isn't processing incoming messages in Jira Service Management Cloud.
Solution
Error in the connectivity logs
The mail handler connection logs return the following errors:
com.google.api.client.googleapis.json.GoogleJsonResponseException: 403 Forbidden GET https://gmail.googleapis.com/gmail/v1/users/xxxxxxxxxx/messages?maxResults=300&q=in:inbox%20label:unread%20after:xxxxxxxxx { "code" : 403, "details" : ...
Retrying in XX minutes - Email pulling has failed X times consecutively (Reason: com.google.api.client.googleapis.json.GoogleJsonResponseException: 403 Forbidden GET https://gmail.googleapis.com/gmail/v1/users/xxxxxxx/messages?maxResults=3...Give Google the necessary permissions to read the emails
This usually means that Jira wasn't granted access to read the messages in Google Inbox.
To ensure the email is connected and Jira can read the emails, it's advised to reconnect the email account and make sure that the last OAuth permissions scope checkbox is selected.
Updated on May 9, 2025
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