JIRA upgrade fails due to BridgedDirectoryUser cannot be cast to com.atlassian.jira.user.ApplicationUser
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Symptoms
JIRA upgrade fails
XML Restore fails
Indexing fails
The following appears in the atlassian-jira.log:
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2013-07-15 12:29:52,117 JiraImportTaskExecutionThread-1 ERROR optimus 748x177x1 14f67yj 192.168.1.118 /secure/admin/XmlRestore.jspa [jira.bc.dataimport.DefaultDataImportService] Error importing data: java.lang.RuntimeException: java.util.concurrent.ExecutionException: java.lang.ClassCastException: com.atlassian.jira.user.BridgedDirectoryUser cannot be cast to com.atlassian.jira.user.ApplicationUser
java.lang.RuntimeException: java.util.concurrent.ExecutionException: java.lang.ClassCastException: com.atlassian.jira.user.BridgedDirectoryUser cannot be cast to com.atlassian.jira.user.ApplicationUser
at com.atlassian.jira.index.FutureResult.await(FutureResult.java:35)
at com.atlassian.jira.index.CompositeResultBuilder$CompositeResult.await(CompositeResultBuilder.java:82)
at com.atlassian.jira.issue.index.DefaultIndexManager.doIndexIssuesInBatchMode(DefaultIndexManager.java:857)
at com.atlassian.jira.issue.index.DefaultIndexManager.doStopTheWorldReindex(DefaultIndexManager.java:827)
at com.atlassian.jira.issue.index.DefaultIndexManager.reIndexAll(DefaultIndexManager.java:337)
at com.atlassian.jira.issue.index.DefaultIndexManager.reIndexAll(DefaultIndexManager.java:303)
at com.atlassian.jira.issue.index.DefaultIndexManager.activate(DefaultIndexManager.java:283)
...
... 28 more
Diagnosis
An incompatible version of JIRA Watcher Field Plugin is installed.
Cause
Incompatible version of JIRA Watcher Field Plugin
Solution
Resolution
Update Add-On to version compatible with JIRA 6.x
OR
Uninstall Add-On
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