JIRA Subversion Plugin Throws Error: Name or service not known
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Symptoms
JIRA Subversion plugin did not synchronised. The following appears in the atlassian-jira.log:
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ServiceRunner com.atlassian.jira.plugin.ext.subversion.revisions.scheduling.UpdateIndexMonitorI mpl:job [plugin.ext.subversion.SubversionManagerImpl] Connection to Subversion repository svn://subversion_server/var/opt/svnvis/ failed: org.tmatesoft.svn .core.SVNException: svn: E210003: Unknown host subversion_server : Name or service not known
org.tmatesoft.svn.core.SVNException: svn: E210003: Unknown host subversion_server: Name or service not known
at org.tmatesoft.svn.core.internal.wc.SVNErrorManager.error(SVNErrorManager.java:85)
...
Caused by: java.net.UnknownHostException: subversion_server: Name or service not knownDiagnosis
Ping the Subversion Server from JIRA server to check if JIRA server can reach or resolve the Subversion's server name.
Cause
Error code E210003 means that the JIRA server cannot resolve the Subversion server hostname.
Solution
Resolution
fix the DNS to resolve the Subversion server name OR
add subversion server as below:
1<ip address> subversion_server_nameIn either of the following:
Unix /etc/hosts
Windows
\windows\system32\drivers\etc
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