Jira Project, Issues, Board View cannot be loaded post upgrade due to some 3rd party agent
Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
After upgrading Jira to 8.20.x and higher, Menus such Dashboard, Project, Issues and Board View do not load.
Error in Jira logs
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javax.xml.bind.JAXBException: Implementation of JAXB-API has not been found on module path or classpath.
- with linked exception:
[java.lang.ClassNotFoundException: com.sun.xml.internal.bind.v2.ContextFactory]
at javax.xml.bind.ContextFinder.newInstance(ContextFinder.java:177)
at javax.xml.bind.ContextFinder.find(ContextFinder.java:364)
at javax.xml.bind.JAXBContext.newInstance(JAXBContext.java:508)
at com.sun.jersey.server.wadl.generators.WadlGeneratorApplicationDoc.init(WadlGeneratorApplicationDoc.java:144)
at com.atlassian.plugins.rest.doclet.generators.grammars.WadlGrammarsAdaptor.init(WadlGrammarsAdaptor.java:93)
at com.sun.jersey.server.wadl.generators.resourcedoc.WadlGeneratorResourceDocSupport.init(WadlGeneratorResourceDocSupport.java:158)
at com.sun.jersey.api.wadl.config.WadlGeneratorLoader.loadWadlGeneratorDescriptions(WadlGeneratorLoader.java:119)
at com.sun.jersey.api.wadl.config.WadlGeneratorConfig.createWadlGenerator(WadlGeneratorConfig.java:182)Environment
Jira Server/Data Center on any version from 8.20.0
Diagnosis
Check if there are any third party applications or agents added in any startup scripts for monitoring purpose such as AppDynamics etc.
Cause
The version of third party agent is not compatible.
Solution
Remove or comment any agent/client added in startup scripts, restart Jira, and also report this to the vendor.
for example in setenv.sh
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CATALINA_OPTS="-javaagent:/home/jira/appd/AppServerAgent-1.8-21.11.1.33280/ver21.11.1.33280/javaagent.jar -Datlassian.org.osgi.framework.bootdelegation=META-INF.services.*,com.yourkit,com.singularity.*,com.jprofiler,com.jprofiler.*,org.apache.xerces,org.apache.xerces.*Was this helpful?