Jira license update fails after the database migration that is done via AWS Database Migration Service
Platform Notice: Data Center Only - This article only applies to Atlassian apps on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
Jira license update fails after the DB migration that is done via AWS Database Migration Service.
The following errors appear in the atlassian-jira.log
2021-05-01 11:27:22,257+0000 JIRA-EventThread-20 ERROR test@test.com 687x2226x2 1vgtcxl 213.107.67.226,10.1.64.91 /rest/plugins/applications/1.0/installed/jira-servicedesk/license [c.a.s.b.lifecycle.server.ServerPluginLifeCycle] Caught PSQLException for insert into "public"."AO_2C4E5C_MAILRUNAUDIT" ("MAIL_CONNECTION_ID", "MAIL_CHANNEL_NAME", "FAILURE_MESSAGE", "NO_OF_RETRY", "RUN_OUTCOME", "CREATED_TIMESTAMP", "UPDATED_TIMESTAMP") values (?, ?, ?, ?, ?, ?, ?)
com.querydsl.core.QueryException: Caught PSQLException for insert into "public"."AO_2C4E5C_MAILRUNAUDIT" ("MAIL_CONNECTION_ID", "MAIL_CHANNEL_NAME", "FAILURE_MESSAGE", "NO_OF_RETRY", "RUN_OUTCOME", "CREATED_TIMESTAMP", "UPDATED_TIMESTAMP") values (?, ?, ?, ?, ?, ?, ?)
at com.querydsl.sql.DefaultSQLExceptionTranslator.translate(DefaultSQLExceptionTranslator.java:50)
at com.querydsl.sql.Configuration.translate(Configuration.java:459)
at com.querydsl.sql.dml.SQLInsertClause.executeWithKeys(SQLInsertClause.java:408)
at com.querydsl.sql.dml.SQLInsertClause.executeWithKey(SQLInsertClause.java:201)
at com.querydsl.sql.dml.SQLInsertClause.executeWithKey(SQLInsertClause.java:182)
at com.atlassian.jira.internal.mail.processor.querydsl.QueryDslHelper.create(QueryDslHelper.java:79)
at com.atlassian.jira.internal.mail.processor.querydsl.QueryDslHelper.lambda$create$0(QueryDslHelper.java:100)
at com.atlassian.pocketknife.internal.querydsl.DatabaseAccessorImpl.lambda$execute$0(DatabaseAccessorImpl.java:69)
at com.atlassian.sal.core.rdbms.DefaultTransactionalExecutor.executeInternal(DefaultTransactionalExecutor.java:87)
at com.atlassian.sal.core.rdbms.DefaultTransactionalExecutor.lambda$execute$0(DefaultTransactionalExecutor.java:43)
at com.atlassian.jira.database.DatabaseAccessorImpl.runInManagedTransaction(DatabaseAccessorImpl.java:131)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
at com.sun.proxy.$Proxy408.runInManagedTransaction(Unknown Source)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:131)
at com.sun.proxy.$Proxy408.runInManagedTransaction(Unknown Source)
at com.atlassian.sal.jira.rdbms.JiraHostConnectionAccessor.runInStartedOrExistingTransaction(JiraHostConnectionAccessor.java:130)
at com.atlassian.sal.jira.rdbms.JiraHostConnectionAccessor.execute(JiraHostConnectionAccessor.java:60)
at com.atlassian.sal.core.rdbms.DefaultTransactionalExecutor.execute(DefaultTransactionalExecutor.java:40)
at com.atlassian.pocketknife.internal.querydsl.DatabaseAccessorImpl.execute(DatabaseAccessorImpl.java:67)
at com.atlassian.pocketknife.internal.querydsl.DatabaseAccessorImpl.runInTransaction(DatabaseAccessorImpl.java:43)
at com.atlassian.pocketknife.api.querydsl.DatabaseAccessor.runInTransaction(DatabaseAccessor.java:134)
at com.atlassian.jira.internal.mail.processor.querydsl.QueryDslHelper.create(QueryDslHelper.java:99)
at com.atlassian.jira.internal.mail.processor.feature.audit.mailrun.MailRunAuditStore.createMailRunAudit(MailRunAuditStore.java:63)
at com.atlassian.jira.internal.mail.processor.feature.audit.mailrun.MailRunAuditManager.createMailRunAudit(MailRunAuditManager.java:125)
at com.atlassian.jira.internal.mail.processor.feature.audit.mailrun.MailRunAuditManager.saveMailRunAudit(MailRunAuditManager.java:59)
at com.atlassian.jira.internal.mail.processor.feature.channel.MailChannelManager.updateConfiguration(MailChannelManager.java:317)
at com.atlassian.jira.internal.mail.processor.feature.channel.MailChannelManager.updateChannelDefinitionInTransaction(MailChannelManager.java:282)
at com.atlassian.jira.internal.mail.processor.feature.channel.MailChannelManager.lambda$updateChannelDefinition$4(MailChannelManager.java:267)
at com.atlassian.jira.internal.mail.processor.util.db.JeppTransactionExecutorImpl.lambda$executeInTransaction$0(JeppTransactionExecutorImpl.java:28)
at com.atlassian.pocketknife.internal.querydsl.DatabaseAccessorImpl.lambda$execute$0(DatabaseAccessorImpl.java:69)
at com.atlassian.sal.core.rdbms.DefaultTransactionalExecutor.executeInternal(DefaultTransactionalExecutor.java:87)
at com.atlassian.sal.core.rdbms.DefaultTransactionalExecutor.lambda$execute$0(DefaultTransactionalExecutor.java:43)
at com.atlassian.sal.jira.rdbms.JiraHostConnectionAccessor.lambda$borrowConnectionAndExecute$0(JiraHostConnectionAccessor.java:95)
at com.atlassian.jira.database.DatabaseAccessorImpl.executeQuery(DatabaseAccessorImpl.java:74)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
at com.sun.proxy.$Proxy408.executeQuery(Unknown Source)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:131)
at com.sun.proxy.$Proxy408.executeQuery(Unknown Source)
at com.atlassian.sal.jira.rdbms.JiraHostConnectionAccessor.borrowConnectionAndExecute(JiraHostConnectionAccessor.java:84)
at com.atlassian.sal.jira.rdbms.JiraHostConnectionAccessor.execute(JiraHostConnectionAccessor.java:48)
at com.atlassian.sal.core.rdbms.DefaultTransactionalExecutor.execute(DefaultTransactionalExecutor.java:40)
at com.atlassian.pocketknife.internal.querydsl.DatabaseAccessorImpl.execute(DatabaseAccessorImpl.java:67)
at com.atlassian.pocketknife.internal.querydsl.DatabaseAccessorImpl.runInNewTransaction(DatabaseAccessorImpl.java:38)
at com.atlassian.pocketknife.api.querydsl.DatabaseAccessor.runInNewTransaction(DatabaseAccessor.java:54)
at com.atlassian.jira.internal.mail.processor.util.db.JeppTransactionExecutorImpl.executeInTransaction(JeppTransactionExecutorImpl.java:27)
at com.atlassian.jira.internal.mail.processor.feature.channel.MailChannelManager.updateChannelDefinition(MailChannelManager.java:266)
at com.atlassian.jira.internal.mail.processor.feature.channel.DefaultChannelManager.update(DefaultChannelManager.java:72)
... 3 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:343)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:212)
at com.sun.proxy.$Proxy8198.update(Unknown Source)
at com.atlassian.servicedesk.bootstrap.lifecycle.SDMailChannelInitializer.lambda$null$6(SDMailChannelInitializer.java:189)
at java.util.stream.ForEachOps$ForEachOp$OfRef.accept(ForEachOps.java:184)
at java.util.stream.ReferencePipeline$2$1.accept(ReferencePipeline.java:175)
at java.util.Iterator.forEachRemaining(Iterator.java:116)
at java.util.Spliterators$IteratorSpliterator.forEachRemaining(Spliterators.java:1801)
at java.util.stream.ReferencePipeline$Head.forEach(ReferencePipeline.java:580)
at java.util.stream.ReferencePipeline$7$1.accept(ReferencePipeline.java:270)
at java.util.ArrayList$ArrayListSpliterator.forEachRemaining(ArrayList.java:1382)
at java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:481)
at java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:471)
at java.util.stream.ForEachOps$ForEachOp.evaluateSequential(ForEachOps.java:151)
at java.util.stream.ForEachOps$ForEachOp$OfRef.evaluateSequential(ForEachOps.java:174)
at java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234)
at java.util.stream.ReferencePipeline.forEach(ReferencePipeline.java:418)
at com.atlassian.servicedesk.bootstrap.lifecycle.SDMailChannelInitializer.lambda$updateSDMailChannels$7(SDMailChannelInitializer.java:187)
at io.atlassian.util.concurrent.ManagedLocks$ManagedLockImpl.withLock(ManagedLocks.java:302)
at com.atlassian.servicedesk.bootstrap.lifecycle.SDMailChannelInitializer.updateSDMailChannels(SDMailChannelInitializer.java:182)
at com.atlassian.servicedesk.bootstrap.lifecycle.SDMailChannelInitializer.enableSDMailChannelsOnStartup(SDMailChannelInitializer.java:87)
at com.atlassian.servicedesk.bootstrap.lifecycle.server.ServerPluginLifeCycle.initializeLicenseDependentItems(ServerPluginLifeCycle.java:287)
at com.atlassian.servicedesk.bootstrap.lifecycle.server.ServerPluginLifeCycle.start(ServerPluginLifeCycle.java:207)
at com.atlassian.servicedesk.bootstrap.lifecycle.server.ServerPluginLifeCycle.lambda$restartPlugin$2(ServerPluginLifeCycle.java:344)
at com.atlassian.servicedesk.bootstrap.lifecycle.LifecycleLock.writeImpl(LifecycleLock.java:96)
at com.atlassian.servicedesk.bootstrap.lifecycle.LifecycleLock.runOnStartup(LifecycleLock.java:74)
at com.atlassian.servicedesk.bootstrap.lifecycle.server.ServerPluginLifeCycle.restartPlugin(ServerPluginLifeCycle.java:342)
at com.atlassian.servicedesk.internal.util.SafeRunner.runAlways(SafeRunner.java:58)
at com.atlassian.servicedesk.bootstrap.lifecycle.server.ServerPluginLifeCycle.handleEvent(ServerPluginLifeCycle.java:184)
... 3 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(SingleParameterMethodListenerInvoker.java:42)
at com.atlassian.event.internal.AsynchronousAbleEventDispatcher.lambda$null$0(AsynchronousAbleEventDispatcher.java:37)
at com.atlassian.jira.event.JiraEventExecutorFactory$1.lambda$execute$0(JiraEventExecutorFactory.java:47)
at com.atlassian.jira.util.thread.JiraThreadLocalUtils.lambda$wrap$1(JiraThreadLocalUtils.java:156)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
Caused by: org.postgresql.util.PSQLException: ERROR: null value in column "ID" violates not-null constraint
Detail: Failing row contains (1619868442253, Channel is enabled, null, test@test.com, 1, 0, ENABLED, 1619868442253).
at org.postgresql.core.v3.QueryExecutorImpl.receiveErrorResponse(QueryExecutorImpl.java:2468)
at org.postgresql.core.v3.QueryExecutorImpl.processResults(QueryExecutorImpl.java:2211)
at org.postgresql.core.v3.QueryExecutorImpl.execute(QueryExecutorImpl.java:309)
at org.postgresql.jdbc.PgStatement.executeInternal(PgStatement.java:446)
at org.postgresql.jdbc.PgPreparedStatement.executeWithFlags(PgPreparedStatement.java:149)
at org.postgresql.jdbc.PgPreparedStatement.executeUpdate(PgPreparedStatement.java:124)
at org.apache.commons.dbcp2.DelegatingPreparedStatement.executeUpdate(DelegatingPreparedStatement.java:98)
at org.apache.commons.dbcp2.DelegatingPreparedStatement.executeUpdate(DelegatingPreparedStatement.java:98)
at com.atlassian.jira.ofbiz.sql.PreparedStatementWrapper.executeUpdate(PreparedStatementWrapper.java:47)
at com.atlassian.jira.diagnostic.connection.DiagnosticPreparedStatement.lambda$executeUpdate$7(DiagnosticPreparedStatement.java:69)
at com.atlassian.diagnostics.internal.platform.monitor.db.DefaultDatabaseDiagnosticsCollector.recordExecutionTime(DefaultDatabaseDiagnosticsCollector.java:69)
at com.atlassian.jira.diagnostic.connection.DatabaseDiagnosticsCollectorDelegate.recordExecutionTime(DatabaseDiagnosticsCollectorDelegate.java:55)
at com.atlassian.jira.diagnostic.connection.DiagnosticPreparedStatement.executeUpdate(DiagnosticPreparedStatement.java:69)
at com.querydsl.sql.dml.SQLInsertClause.executeWithKeys(SQLInsertClause.java:368)
... 114 more
2021-05-01 11:27:22,259+0000 JIRA-EventThread-20 INFO test@test.com 687x2226x2 1vgtcxl 213.107.67.226,10.1.64.91 /rest/plugins/applications/1.0/installed/jira-servicedesk/license [atlassian.servicedesk.lifecycle] We are now in an indeterminable state.2021-05-01 11:31:20,853+0000 https-jsse-nio-8443-exec-38 ERROR test@test.com 691x2492x1 1vgtcxl 213.107.67.226,10.1.64.91 /rest/troubleshooting/latest/support-zip/cluster [c.a.t.stp.persistence.ActiveObjectsTaskMonitorRepository] Failed to persist task monitor with taskId=1883a93e-dd73-48e9-a21a-ea6c676655e7 into the database
com.atlassian.activeobjects.internal.ActiveObjectsSqlException: There was a SQL exception thrown by the Active Objects library:
Database:
- name:PostgreSQL
- version:9.6.19
- minor version:6
- major version:9
Driver:
- name:PostgreSQL JDBC Driver
- version:42.2.6
org.postgresql.util.PSQLException: ERROR: relation "public.AO_4789DD_TASK_MONITOR_ID_seq" does not exist
Position: 16
at com.atlassian.activeobjects.internal.EntityManagedActiveObjects.create(EntityManagedActiveObjects.java:94)
at com.atlassian.activeobjects.osgi.TenantAwareActiveObjects.create(TenantAwareActiveObjects.java:266)
... 3 filtered
at java.lang.reflect.Method.invoke(Method.java:498)Cause
The problem happens after the DB migration that is done via AWS Database Migration Service and if the database sequences are not migrated.
Resolution
Perform the migration once again and ensure that the sequences are migrated.
Updated on September 25, 2025
Was this helpful?
Still need help?
The Atlassian Community is here for you.