JIRA Gadget Missing
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
List of gadgets are missing from the add gadget menu. Even after clicking 'Load all gadgets', gadgets still doesn't show
The following appears in the atlassian-jira.log
1
/rest/config/1.0/directoryitems/local.json [c.a.g.d.internal.impl.DirectoryImpl] Could not retrieve directory entries from application-provided gadget specs: java.lang.NullPointerExceptionDiagnosis
Environment
JIRA Software/Core
Diagnostic Steps
When enter safe mode, all the gadgets are shwon
Cause
Caused by a plugin called Gantt-Chart Project for JIRA - Enterprise Edition
Compatibility issue on JIRA 7
The module for this add-on is the root cause for this issue. Soyatec Project Portfolio Gadget (soyatec-portfolio-gadget) andSoyatec Resource Gadget(soyatec-resource-gadget). By only disabling this two modules from the add-ons, gadgets can be shown fine again.
Solution
Resolution
Remove the plugin
Alternatively disable Soyatec Project Portfolio Gadget (soyatec-portfolio-gadget) andSoyatec Resource Gadget(soyatec-resource-gadget) modules from the
JIRA Administrator > Add-on > Manage Add-on > Gantt-Chart Project for JIRA - Enterprise Edition > Expand the module listing, gadgets can be shown fine again.
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