Jira Dashboard goes blank after upgrade.
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
JIRA dashboard goes blank and does not displaying anything after upgrade.
Environment
8.x.x.
Diagnosis
The behavior is observed when JIRA is upgraded
The following stack traces can be seen in the atlassian-jira.log which points to the third-party plugin Rich Filters for Jira Dashboards
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2022-05-10 17:29:36,823+1000 http-nio-8080-exec-6 ERROR anonymous 1049x30x25 i2s386 10.104.48.91,10.196.203.248 /s/1b49e5584ea7c97f649c750b08b2845b-T/-uw2ayb/822002/peijrq/06f1f7069828558775efaeea0febb54b/_/download/contextbatch/js/atl.dashboard,atl.general,jira.dashboard,jira.create.issue,jira.edit.issue,jira.global,jira.general,-_super/batch.js [o.a.c.c.C.[.[localhost].[/portal].[file-server]] Servlet.service() for servlet [file-server] threw exception
java.lang.NoSuchMethodError: 'com.atlassian.plugin.webresource.transformer.SearchAndReplacer com.atlassian.plugin.webresource.transformer.SearchAndReplacer.create(java.util.regex.Pattern, com.google.common.base.Function)'
at com.qoti.rf.web.transform.JsI18nTransformer$JsI18nUrlReadingWebResourceTransformer.transform(JsI18nTransformer.java:127)
at com.atlassian.plugin.webresource.WebResourceTransformation.transform(WebResourceTransformation.java:168)Cause
The above error traces are generally observed, if an incompatible version of the plugin is installed on upgraded Jira instance.
Solution
Upgrading the plugin to a compatible version should help resolve the issue. In this case, the Rich Filters for Jira Dashboards link provides information on the plugin's compatibility versions.
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