How to import comments with author and date using the CSV importer in Jira Cloud

Summary

By default, CSV imports assign the reporter and current date/time to comments and attachments. Use a specific format to assign comments and attachments to other users and preserve their original creation date.

Solution

Please note that this solution only works when using the CSV import available from the page Cog icon > System > Import & Export > External System Import, which only Jira Administrators can access. This example shows the correct format for importing comments:

The CSV data needs to have summary and project fields as required. Each comment should be in a separate CSV column, with the header "Comment".

If you aren’t sure of your Atlassian account ID, you can log in to your Jira Cloud site, click on your avatar in the top-right corner of the page, and go to Profile. The last part of the URL of the Profile page is your Atlassian account ID.

Example: https://<yoursitename>.atlassian.net/jira/people/<Your Atlassian account ID>