Export issues from Jira cloud in CSV format
Platform Notice: Cloud Only - This article only applies to Atlassian apps on the cloud platform.
Summary
Work items can be exported from Jira Cloud into a .CSV file which can be stored locally. This CSV file can also be used to import work back into Jira, or into a different Jira Cloud instance. Please note that Jira Cloud does not natively support downloading physical attachment files in bulk. For use cases involving physical attachment files, consider exporting their URLs via CSV as described below, or using third-party marketplace apps for bulk downloading attachments.
Solution
Export work items from a specific Jira project
Navigate to your project
Select List
Optional: Edit the filter query to return a specific list of work items
Select the More actions menu (three dots)
Choose Export to see the organised export options
Select Export CSV - all fields
Export work items with Global search
From any page in Jira, select Filters > Search work items
Enter your desired search query to return work items of your choice
Select the More actions menu (three dots)
Choose Export to see the organized export options
Select Export CSV - all fields
Export Jira comments to CSV
In order to export the Comments field from Jira, please follow the above steps and use the Export CSV (all fields) option to export them. The exported CSV file will properly contain all fields, including each comment made. Each comment will be mapped in a different "Comment" column in chronological order.
Note on Encoding Issues:
If you encounter strange characters or missing content in the exported CSV file, this might be due to character encoding mismatches. Jira exports CSV files in UTF-8 encoding, but older versions of Microsoft Excel may interpret them incorrectly as ANSI. To resolve this issue, open the CSV file using a text editor or a program supporting UTF-8 encoding, or use modern spreadsheet software that correctly handles UTF-8. Please refer below.
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