Create an EML File from Emails in Gmail, Outlook, or Mac Mail - Jira Cloud

Platform Notice: Cloud Only - This article only applies to Atlassian apps on the cloud platform.

Summary

Creating an EML file for a mail in your inbox.

An EML file is an email message saved by an email application, such as Microsoft Outlook, Google Mail, Apple Mail, etc. It contains various details about the message.

When you experience any issues with specific emails, it might be necessary to analyse email headers, and EML files can help with this, as they contain various details about the message.

Solution:

Depending on your email client, you can use one of the following

Google Mail

To create an EML file in Gmail, you can follow these steps:

  1. On your computer, go to Gmail.

  2. Open the email.

  3. Click More (⋯).

  4. Click Download message to download the EML file.

See also this Google Answer for further details.

Microsoft Outlook

With Microsoft Outlook, the steps depend on the version you are using. Refer to the steps described in Save an Outlook message as a .eml file, a PDF file, or as a draft.

Apple MacBook Mail Application

To create an EML file in the Mac Mail application, you can follow these steps:

  1. Open the Mac Mail application.

  2. Select the email you want to save as an EML file.

  3. Click on File in the menu bar and then select Save As.

  4. Choose a location to save the EML file and select Format as Raw Message Source.

  5. Enter a name for the file and click Save.

This will save the selected email as an EML file on your Mac. For further details, see the Mail User Guide.

Updated on May 7, 2025

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