How to Change the Sender's Name of the Service Management Notifications
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
The sender of the Service Management notifications for a given project seems to be the same as the project's name. However, changing the project name doesn't reflect on the emails. In some use cases, we'd like to have a more generic name of the email sender.
Environment
Jira Service Management Server/Data Center on any version from 4.0.0.
Solution
The sender's name is actually the name of the Customer Portal which can be customized via the setting Project settings > Portal settings > Name.
For example:
If the Name setting of the Portal Settings page is set to SDBASIC in a givenService Management project:
The name SDBASIC will be used as the Sender of the Customer Notification emails sent from this project:
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