Fix JQL error "The option 'xxxx' for field 'xxxx' does not exist" with Jira DC cascading select fields
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
While searching for issues that match the selected values of a "cascading select" custom field via JQL, an error occurs: "The option 'XXX' for field 'XXXX' does not exist."
Environment
Jira Data Center version 9.x or later
Diagnosis
Navigate to Administration ⚙ > Issues > Custom fields and search for the field name. You should find more than one field.
Cause
This error occurs when there are multiple custom fields with the same name (non-case sensitive).
Solution
To resolve this issue:
You can use the custom field ID while searching for issues that match the selected values of a "cascading select" custom field in the JQL. Please follow Get custom field IDs for Jira and Jira Service Management to find the custom field's ID. Example JQL:
cf[10306] in ("Country1")Or rename the duplicate cascading select custom field to a unique name.
Was this helpful?