Understand the Ranking when creating issues from the Planning Board and outside of it
Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.
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*Except Fisheye and Crucible
Summary
When creating issues in Jira, they are automatically ranked at the top or bottom. Understand how and why this happens.
Solution
When creating issues in Jira, there are a few points that could impact how the issues are ranked after their creation.
Issues that are being created using the Create button can vary if the user was at the Planning View on the Project (e.g. Backlog page) and clicked the button to create from the headers (Blue create button).
Below are the ways that the issue creation could impact the rank:
When creating issues from the Planning View (eg. Backlog)
To check the Enhance My Board and Backlog feature, click ••• on the board, and you should see it.
With Enhance my board and backlog enabled:
If no ticket is selected in the Planning View and a new ticket is added, that ticket will appear at the TOP of the backlog. We can confirm this behavior by manually removing the selectedIssue=XXX query string parameter from the Planning View URL and trying to create a new ticket.
With Enhance my board and backlog disabled:
If no ticket is selected in the Planning View and a new ticket is added, that ticket will appear at the BOTTOM of the backlog. We can confirm this behavior by manually removing the selectedIssue=XXX query string parameter from the Planning View URL and trying to create a new ticket.
When creating issues from a view other than the Planning Board (e.g: Jira Home Page):
The new ticket does indeed appear at the bottom of the Planning View once we navigate there.
When creating issues from the Planning view with one issue highlighted
The new ticket will automatically appear underneath whichever ticket is currently selected.
The issue selected will be highlighted with a soft blue background.
The URL will have a query string parameter selectedIssue=XXX
Inline issue creation from Backlog
Inline issue creation will not affect the selected issue; it will always be created at the bottom.
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