"Error rendering WebPanel" in Jira
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
After a system restore through XML or an upgrade of Jira the top of the screen can be filled with multiple Error rendering WebPanel messages.
Diagnosis
Upon startup or when browsing Jira pages, the following messages can be observed on the screen:
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Error rendering WebPanel (:page-load-resource/GH.tpl.board.pageload.renderPageLoadScript): No renderer found for resource type: soy
com.atlassian.plugin.web.renderer.RendererException: No renderer found for resource type: soy1
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3
No renderer found for resource type: velocity
Template contents: <script type="text/javascript">var AJS=AJS||{};AJS.debug=true;</script>
com.atlassian.plugin.web.renderer.RendererException: No renderer found for resource type: velocity1
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3
Error rendering WebPanel: No renderer found for resource type: velocity
Template contents: <meta name="ajs-admin-quicksearch-show" content="true">
com.atlassian.plugin.web.renderer.RendererException: No renderer found for resource type: velocity1
2
Error rendering WebPanel (templates/user-profile.vm): No renderer found for resource type: velocity
com.atlassian.plugin.web.renderer.RendererException: No renderer found for resource type: velocity1
2
Error rendering WebPanel (templates/admin-menu.vm): No renderer found for resource type: velocity
com.atlassian.plugin.web.renderer.RendererException: No renderer found for resource type: velocityCause
Upon startup all plugins report as started however some of the modules under the plugins are disabled.
In this example under the AtlassianTemplate Renderer Velocity 1.6 Plugin, the blue text: “7 of 8 modules enabled” is shown. The module velocity-1.6-web-panel-renderer was Disabled.
In the Atlassian Soy - Plugin, the blue text: “6 of 7 modules enabled” is shown. ThesoyWebPanelRenderermodule was Disabled.
Solution
Go to system > Manage apps >Manage apps
Set the filter in the dropdown to System
Search for soy and inspect the modules under the Atlassian Soy - Plugin and enable the disabled module
Next search for velocity and inspect the modules under AtlassianTemplate Renderer Velocity 1.6 Plugin and enable the disabled module
Exit Jira
Restart Jira
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