Email address in use error in Jira Service Management

Summary

Learn how to fix the Jira Service Management (JSM) error, "Email address in use error in Jira Service Management."

Solution

Make sure each of your Service Management projects has a unique email account. An email account can't connect with multiple Service Management projects.

You can also receive this message if you're trying to use multiple email aliases that point to the same email account for multiple Service Management project email channels.