Drag and drop is not working due to plugin reloadibility problem
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Symptoms
Sometime, the drag and drop is not working after upgrading Greenhopper plugins. Whenever you try to drag, you can monitor a javascript exception in the background:
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TypeError: C is null
[Stop with this error]
...e:$F("searchType")})}if(!B){Boards.closePopups();Boards.working()}else{GH.Util.s...
com.py...mmon.js (Line 6)
TypeError: C is null
[Stop with this error]
...e:$F("searchType")})}if(!B){Boards.closePopups();Boards.working()}else{GH.Util.s...
com.py...mmon.js (Line 6)
TypeError: C is null
[Stop with this error]
...e:$F("searchType")})}if(!B){Boards.closePopups();Boards.working()}else{GH.Util.s...
com.py...mmon.js (Line 6)
TypeError: C is nullDiagnosis
The upgrade process is succeeded from the atlassian-greenhopper.log. You can verify it by looking for the following trace
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*********************************************************************************
Atlassian GreenHopper v6.x #cc4371e11036 built 2013-04-18T11:44:43.987+08:00 - plugin started. Get Agile!
*********************************************************************************Cause
The plugin is unable to load after the ugprade process. The following error appear in atlassian-jira.log:
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2013-03-06 11:44:52,904 http-8080-42 ERROR xxx.xxxx.xxxx 704x1193865x1 h0997g 95.89.218.204,10.10.10.11 /secure/IssueAction.jspa [jira.event.issue.IssueEventListenerHandler] Exception thrown from listener [com.pyxis.greenhopper.jira.listeners.CacheEvictionListener] : It appears that a call has been made to BridgeServiceLocator when it is not initialised. This may indicate a plugin reloadability problem??
java.lang.IllegalStateException: It appears that a call has been made to BridgeServiceLocator when it is not initialised. This may indicate a plugin reloadability problem??
at com.atlassian.greenhopper.service.BridgeServiceLocator.getInstance(BridgeServiceLocator.java:147)
at com.pyxis.greenhopper.jira.listeners.CacheEvictionListener.evict(CacheEvictionListener.java:88)
at com.pyxis.greenhopper.jira.listeners.CacheEvictionListener.issueUpdated(CacheEvictionListener.java:32)
at com.atlassian.jira.event.issue.AbstractIssueEventListener.workflowEvent(AbstractIssueEventListener.java:94
Solution
Resolution
Perform a full Search Indexing to make sure the plugins upgraded completely.
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