Dashboard gadget displaying the error: No matching Issues found
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
The dashboard gadget is displaying the error No matching issues found even though the filter used by the gadget loads fine.
Environment
Jira Cloud
Diagnosis
The Network Tab shows the following error:
1
2
3
4
5
6
7
8
9
"errors": [
{
"message": "Invalid JQL: Not able to sort using field 'cf[11500]'.",
"locations": [
{
"line": 1,
"column": 233
}
], Cause
A custom field used by the gadget filter has been deleted.
Solution
Edit the gadget, change the filter to another, then change back to the original, and save it.
Ideally, once a custom field is deleted, its references should be removed from gadgets. So, a bug is reported here to improve the behavior JRACLOUD-84797 - Deleted custom field prevents gadget from loading
Updated on March 12, 2025
Was this helpful?
Still need help?
The Atlassian Community is here for you.