Creating a new column in a team managed project results in the board exceeding the limit of 5000 issues
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
A team-managed Jira Software board shows the board limit exceeded message even though the number of issues on board is >5000 when a new board column is added:
1
Boards can only display up to 5,000 issues at a time. Move or delete issues to continue using your board.Environment
Jira Cloud - Software (Team Managed project)
Diagnosis
The total number of issues in the project (across all statuses) is greater than 5000
However, based on the issue count seen in the board column settings of the TMP, the total number of issues is >5000.
The message occurs when adding a new board column. If the new board column resides as the rightmost column, then the board is inaccessible and the 5000 issue limit is seen. If the new board column is moved to the left (not the rightmost), then the issue is not seen.
Cause
When a new board column is added, it is automatically placed as the rightmost column on the board. In TMP, the rightmost board column is considered to be the "Done" column.
Before the new board column/status is created, the "Done" column is the rightmost column. Even though there might be a large number of done issues in the project, the board only considers the "Done" issues completed in the last 14 days and hence excluded a major chunk of issues.
When a new column is added as the rightmost column, the "Done" column is no longer the rightmost, and hence the board tries to load all done issues (5000+ done issues or a major chunk of done issues summated with other issues in other columns)
Solution
Ensure the "Done" column, which contains a large number of issues, is placed in the rightmost order in column settings. That way, the board shows only the issues resolved in the last 14 days. As soon as the new column is added, drag it to the left of the "Done" column, ensuring that the "Done" column is the rightmost.
In the long term, check if the major chunk of "Done" issues are needed. If not, you can delete older "Done" issues or create a new project and move the issues to that project as an archival source.
Was this helpful?