Clear Resolution field in tickets with Automation instead of Workflow Post Functions
Platform Notice: Cloud Only - This article only applies to Atlassian products on the cloud platform.
Summary
The "Clear Field Value" post-function can be added to clear the resolution field in bulk. However, if the workflow is shared, this post-function will affect all the associated projects, which may not be necessary for all of them. In such cases, it would be useful to have project-specific automation to make the changes specific to a project.
Solution
Create an Automation Rule:
Trigger: Issue Transitioned
Action: Edit Issue Fields
** Expand Additional fields:
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{
"fields": {
"Resolution": null
}
}Please note: This automation will only run successfully if the issue's status category is different from Done.
Updated on February 26, 2025
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