Cant start JIRA after upgrade to JIRA 7
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
JIRA was unable to be start after performing upgrade to the latest JIRA 7
However, upgrade was successful. Check in catalina log.
The following appears in the jiraXXXstderr.YYYY-MM-DD.log
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
16-Nov-2015 14:29:06.887 WARNING [main] org.apache.catalina.startup.Catalina.load Catalina.start using conf/server.xml: Error at (35, 68) : org.apache.catalina.core.JasperListener
16-Nov-2015 14:29:06.902 SEVERE [main] org.apache.tomcat.util.digester.Digester.startElement Begin event threw exception
java.lang.ClassNotFoundException: org.apache.catalina.core.JasperListener
at java.net.URLClassLoader.findClass(URLClassLoader.java:381)
at java.lang.ClassLoader.loadClass(ClassLoader.java:424)
at java.lang.ClassLoader.loadClass(ClassLoader.java:357)
at org.apache.tomcat.util.digester.ObjectCreateRule.begin(ObjectCreateRule.java:116)
at org.apache.tomcat.util.digester.Digester.startElement(Digester.java:1184)
at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.startElement(AbstractSAXParser.java:509)
at com.sun.org.apache.xerces.internal.parsers.AbstractXMLDocumentParser.emptyElement(AbstractXMLDocumentParser.java:182)
at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanStartElement(XMLDocumentFragmentScannerImpl.java:1343)
at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl$FragmentContentDriver.next(XMLDocumentFragmentScannerImpl.java:2786)
at com.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl.next(XMLDocumentScannerImpl.java:606)
at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanDocument(XMLDocumentFragmentScannerImpl.java:510)
at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:848)
at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:777)
at com.sun.org.apache.xerces.internal.parsers.XMLParser.parse(XMLParser.java:141)
at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.parse(AbstractSAXParser.java:1213)
at com.sun.org.apache.xerces.internal.jaxp.SAXParserImpl$JAXPSAXParser.parse(SAXParserImpl.java:649)
at org.apache.tomcat.util.digester.Digester.parse(Digester.java:1457)
at org.apache.catalina.startup.Catalina.load(Catalina.java:551)
at org.apache.catalina.startup.Catalina.start(Catalina.java:613)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:497)
at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:351)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:485)Diagnosis
Environment
Just upgraded to JIRA 7
server.xml was copy over from previous instance
Cause
For JIRA 7, the server.xml has been introduced to a number of new listeners which is not available in JIRA 6.X or earlier
Solution
Resolution
Update the following section and replace the old one in the server.xml
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
-->
<Server port="8005" shutdown="SHUTDOWN">
<Listener className="org.apache.catalina.startup.VersionLoggerListener" />
<!-- Security listener. Documentation at /docs/config/listeners.html
<Listener className="org.apache.catalina.security.SecurityListener" />
-->
<!--APR library loader. Documentation at /docs/apr.html -->
<Listener className="org.apache.catalina.core.AprLifecycleListener" SSLEngine="on"/>
<!--Initialize Jasper prior to webapps are loaded. Documentation at /docs/jasper-howto.html -->
<!-- Prevent memory leaks due to use of particular java/javax APIs-->
<Listener className="org.apache.catalina.core.JreMemoryLeakPreventionListener" />
<Listener className="org.apache.catalina.mbeans.GlobalResourcesLifecycleListener" />
<Listener className="org.apache.catalina.core.ThreadLocalLeakPreventionListener" />
<!-- Global JNDI resources
Documentation at /docs/jndi-resources-howto.html
-->
<!-- A "Service" is a collection of one or more "Connectors" that share
a single "Container" Note: A "Service" is not itself a "Container",
so you may not define subcomponents such as "Valves" at this level.
Documentation at /docs/config/service.html
-->Was this helpful?