Can't connect Gmail to Jira Service Management
Platform Notice: Cloud Only - This article only applies to Atlassian apps on the cloud platform.
Summary
Learn how to fix the error, "Unfortunately Jira couldn't connect to the mail server. Here is what the mail server said: "[ALERT] Please log in via your web browser:http://support.google.com/mail/accounts/bin/answer.py?answer=78754(Failure)."
Solution
Create an application-specific password for Jira Service Management in your Gmail account settings.
Updated on October 24, 2025
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