Average Age Report does not populate data
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
The Average Age Report does not populate data. it shows "There are no matching issues to report on."
Environment
Jira 9.6.0
Diagnosis
The project contains issues data and reindexing does not help.
Run the following JQL query and found out the resolution field does not exist:
1
project = PROJECT_KEY and (resolved >= "-30d" OR resolution = "Unresolved")Cause
Resolution is hidden from the project field configuration.
Solution
Enable the resolution field via project field configuration.
Performed a single-project reindex.
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