Agile Reports Displays Scripting Error
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
After completing an upgrade, Agile reports (burndown, sprint, etc.) results in an error message.
Environment
Jira Software 8.x
Diagnosis
The error message is thrown in the UI:
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*An error occurred*
Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.
*Details*
Exception: TypeError: Cannot read property 'id' of undefined
undefined is not an object (evaluating 's.id')
Resource: <base-url>/download/contextbatch/js/gh-rapid-report,jira.project.sidebar,jira.general,jira.global,atl.general,greenhopper-rapid-non-gadget,com.atlassian.jira.projects.sidebar.init,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&jag=true&jaguser=true&locale=en-US&whisper-enabled=true
Line: 8438
Column: 4368Jira Software and Jira Core are on different versions in ⚙️ → Applications → Versions & licenses.
Cause
Jira Software provides agile features on top of Jira Core. For this reason, we don't recommend installing (or licensing) Jira Core separately since this can lead to a version mismatch during upgrades. According to the Jira applications compatibility matrix, they should always be on the same version.
If you run Jira Software installer, Jira Core gets upgraded at the same time.
Solution
Upgrade Jira Core to match the version of Jira Software.
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