After Upgrading JIRA presented with JIRA Access Constraints warning
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Problem
Following an upgrade to Jira, when accessing Jira, the following message is shown:
Jira Access Constraints, The current license is too old to install this version of Jira.
The following appears in the atlassian-jira.log
1
2015-05-17 01:01:01,001 localhost-startStop-1 ERROR [atlassian.jira.license.LicenseJohnsonEventRaiserImpl] The current license is too old (01/JAN/15) to run this version (6.4.4 - Mon May 11 00:00:00 EDT 2015) of JIRA.
Environment
Jira Data Center on any version.
Diagnosis
Log onto my.atlassian.com and check the relevant License, and SEN for this JIRA instance.
Cause
This can be caused by Upgrading Jira without a valid Jira License - you cannot upgrade Jira to any versions that are released after the date in which your Jira license expires. As per the Upgrade Jira Documentation a check to validate your JIRA license is recommended before upgrading.
Solution
Resolution
To resolve this, renew your license, and follow the link to "Edit License or proceed under Evaluation Terms".
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