Add-ons cannot be enabled due to "java.lang.IllegalStateException: The bundle is uninstalled" exception
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Some apps can't be enabled with the following messages:
"This app has an available update but your current license does not support it. Renew your license to proceed."
"This app failed to enable. Refer to the logs for more information."
Environment
Jira 8.x , 9.x
Diagnosis
Looking into the atlassian-jira.log files, we see the following error (example - problematic add-on is Automation for Jira):
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2022-07-15 13:40:06,881+0200 ThreadPoolAsyncTaskExecutor::Thread 25 ERROR someuser 820x6456410x1 1ffgnv8 10.56.208.236,127.0.0.1 /rest/plugins/1.0/com.codebarrel.addons.automation-key [c.a.p.osgi.factory.OsgiPlugin] Unable to start the plugin container for plugin 'com.codebarrel.addons.automation'
org.springframework.beans.factory.BeanDefinitionStoreException: Unexpected exception parsing XML document from URL [bundle://260.0:0/META-INF/spring/plugin-context.xml]; nested exception is java.lang.IllegalStateException: The bundle is uninstalled.
at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.doLoadBeanDefinitions(XmlBeanDefinitionReader.java:417)
at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.loadBeanDefinitions(XmlBeanDefinitionReader.java:338)
at org.springframework.beans.factory.xml.XmlBeanDefinitionReader.loadBeanDefinitions(XmlBeanDefinitionReader.java:310)
at org.springframework.beans.factory.support.AbstractBeanDefinitionReader.loadBeanDefinitions(AbstractBeanDefinitionReader.java:196)
at org.springframework.beans.factory.support.AbstractBeanDefinitionReader.loadBeanDefinitions(AbstractBeanDefinitionReader.java:232)
...Cause
Usually, this situation occurs when add-ons attempt to read their startup dependencies from stale caches, therefore a simple Jira restart should clear this issue.
Solution
Restart Jira and check if the add-on is now enabled.
If the problem still persists, please reach out to Atlassian Support and provide the latest support zip so we could start the investigation right away.
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