Abandoned Nodes not showing as Offline in JIRA Data Center
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
In JIRA Data Center old or abandoned nodes are showing as Active but not alive, even though they aren't in use anymore
Cause
When a node is removed from a cluster without gracefully shutting down JIRA first, that node doesn't have a chance to send an OFFLINE status to the database.
Resolution
Before you remove a VM or AWS instance from the Data Center Cluster, gracefully shut-down JIRA by using the jira-stop.sh script in <JIRA_INSTALL>/bin, before killing the AWS instance or powering off the VM.
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