A comma is automatically added when entering a value in a Jira number field

Summary

We're seeing commas being inserted for data in a Number field in Jira, and depending on situation at times we're looking to remove those commas as those could be an AD account or a phone number and because of commas we might get error while running the API calls.

Diagnosis

Commas are automatically added as Thousands Separators when displaying a Custom Field with a Type of Number Field.

Cause

At this time, commas in Number fields is hardcoded in Jira Cloud and cannot be disabled. We do have an open Suggestion request which has an interest in altering this behavior.

Solution

One option as a workaround is to utilize a text field instead of a number field. Text fields don't automatically add commas to numbers of 4 digits or more, which would correct the display issue we're addressing here.

Although this isn't possible natively, we have a workaround in place using the regular expression validator through the workflows, which is explained in detail in the article Regular Expression validator.

Using the below regex value within a Workflow validator will ensure the custom field accepts only whole numbers and could vary from a single digit to a seven-digit, i.e. (1-9999999). We can adjust the regex value according to our needs: