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Customize your help center in team-managed projects

As an overview of all your service projects, changes made to your help center will affect all your customer portals. You can customize:

  • Language - The default language customers see in the help center when their profile or detected language isn’t available. You can choose from languages that have been added to your service project.

  • Announcement - The message customers see when they go to your help center.

  • Help center name - This name is shown at the top (in navigation breadcumbs) when people browse your help center. If you haven’t added a logo, this name will also show in the top left of your help center and portals.

  • Front page title - This name will sit at the top of the page and let your customers know where they are when they first arrive.

  • Logo - Add your company logo to show your brand. If you don't add a logo, your help center name will show here instead.

  • Banner - The image at the top of your help center. You can upload a banner of your own or use the default one. The recommended banner size is 1680x360.

  • Banner background, link, and button color - The color of the default banner, links, and buttons.

  • Help center banner text color - The color of the front page title.

Learn more about customizing the portal.

You must be a Jira admin to customize your help center.

To customize your help center:

  1. From your service project, go to Service project settings () > Channels > Customer portal.

  2. In the portal, select Help center look and feel.

  3. Customize as you like.

  4. Click Save changes.

This page is for team-managed projects

If the lower-left of your service project sidebar doesn’t say you're in a team-managed project, check out these company-managed project articles instead.

Learn more about the difference between company-managed and team-managed projects.


Last modified on Apr 6, 2021
Cached at 10:51 PM on Apr 14, 2021 |

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