• Products
  • Get started
  • Documentation
  • Resources

Copy a request type's layout to other request types

Save time on project configuration by copying a request type’s layout to other request types that use the same screen. For example, if you’ve configured the IT Help request type, you can copy its layout to other request types — including those in other projects — that use the same screen. Learn more about managing screens

Copying a request type’s layout only copies the layout (which fields are visible, which section of the issue view they’re displayed, and what order they’re displayed in). It doesn’t copy the content in any field.

You must be a Jira admin to copy a request type’s layout to other request types.

Copying a request type’s layout will override layouts in the applied request types.

To copy an issue layout to other projects:

  1. From your service project sidebar, select Project settings () > Request types.

  2. Select a request type.

  3. Select Copy layout.

  4. Choose which request type’s layout you want to copy, then the request types (or projects) you want to apply it to. The request types available will be those that use the same screen as the layout to copy.

  5. Select Next.

  6. Review your selection and then select Copy layout if you want to make the changes.

Copying a request type’s layout doesn’t create a link between request types. This means you can always change a request type’s layout without affecting any other one.

Last modified on Apr 1, 2021
Cached at 10:57 PM on Apr 14, 2021 |

Additional Help

Ask the Community