What is language support in next-gen service desks?

 

Your default language is the language you choose when you create a service desk project. This is what your customers see in the help center if you don’t have translations to their preferred language. We recommend setting your default language to the language of the majority of your customers so they can effectively request help.

You can’t change your default language, but you can add translations to support other languages.

Language support translates your default language to your customers' language preferences.

You can translate your:

  • Help center, including announcements, field names, and help center name

  • Request types

  • Customer notifications

  • Email templates

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