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What is change management?
Changes are the addition, modification, or removal of anything that could have an effect on services. Change management allows your business to flag, review and approve these changes before they impact upon service quality.
The benefits of a change management process include:
stable IT services
reliable and predictable IT services
the ability to adapt your IT services to your evolving business needs
reduction in risks, outages, and defects
avoidance of duplication of efforts from failed changes
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