Learn how to succeed in your role as a service desk agent.
What are service desk customers and organizations?
Customers are people who request help from your service desk. Jira Service Desk converts the requests that customers make into issues for your agents to work on.
Organizations are groups of customers that are shared across service desk projects. Learn more about grouping customers into organizations.
Both project administrators and agents can add and remove customers from your service desk.
Was this helpful?