Documentation
Usage and admin help
View team member licenses
When a Jira administrator adds a new agent to the project, the agent is also assigned a Jira Service Desk license and added to the service-desk-users license group.
You must be a Jira administrator to view licenses of team members.
To view what license or group a user belongs to:
Go to ( or ) > Jira settings > User management.
Select a user.
Under Groups, check what licenses the user has.
Are you on the right help page?
If the image in the lower-left of your service desk sidebar states you're in a next-gen project, check out these next-gen project articles instead.
Learn more about the difference between classic and next-gen projects.
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