When a Jira administrator adds a new agent to the project, the agent is also assigned a Jira Service Desk license and added to the service-desk-users license group.
You must be a Jira administrator to view licenses of team members.
To view what license or group a user belongs to:
Go to ( or ) > Jira settings > User management.
Select a user.
Under Groups, check what licenses the user has.
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