View team member licenses

When a Jira administrator adds a new agent to the project, the agent is also assigned a Jira Service Desk license and added to the service-desk-users license group.

You must be a Jira administrator to view licenses of team members.

To view what license or group a user belongs to:

  1. Go to ( or ) > Jira settings > User management.

  2. Select a user.

  3. Under Groups, check what licenses the user has.

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