View team member licenses

When a Jira administrator adds a new agent to the project, the agent is also assigned a Jira Service Desk license and added to the service-desk-users license group.

You must be a Jira administrator to view licenses of team members.

To view what license or group a user belongs to:

1. Go Settings () > User management.

2. Select a user.

3. Under Groups, check what licenses the user has.