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Jira Service Desk

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Get started with Jira Service Desk for agents

Use your knowledge base to help customers self-service

If your service desk has a linked Confluence application, you can use the knowledge base to help customers self-service.

Write knowledge base articles for customers
As an agent, you can write articles to share information with a lot of customers.
Share articles to customers from the issue view
If you have articles in your knowledge base, you can share them with customers.

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