Atlassian Support

/

Jira Service Desk

/

/

Get started with Jira Service Desk for agents

Use your knowledge base to help customers self-service

If your service desk has a linked Confluence application, you can use the knowledge base to help customers self-service.

Write knowledge base articles for customers
Learn how, as an agent, you can write articles to share information with your customers.
Share articles to customers from the issue view
Learn how to share articles from your knowledge base with customers.

Was this helpful?

It wasn't accurate

It wasn't clear

It wasn't relevant

Additional Help

Ask the Community