Get started with Jira Service Desk for agents
Learn how to succeed in your role as a service desk agent.
Get started with Jira Service Desk for agents
Learn how to succeed in your role as a service desk agent.
Get started with Jira Service Desk for admins
Your first stop for learning how to get started with Jira Service Desk.
Configure a classic service desk project as an administrator
Set up your service desk project in a way that empowers your agents and your customers get help for their requests.
Manage and administer next-gen service desk projects
With next-gen service desks, service teams can manage their own work and process, without having to reach out to a Jira admin.
Discover IT service management (ITSM)
Learn about ITSM and the strategic approach to design, deliver, manage and improve the way businesses use information technology.
Automate your Jira Cloud processes and workflows
Create powerful rules to start automating your manual, repetitive processes.
Help customers as a service desk agent
Understand how to effectively serve your customers as a service desk agent.
Best practices for teams using Jira Service Desk
Follow proven patterns for setting up Jira Service Desk for IT and software development teams.
Learn the Jira fundamentals that power Jira Service Desk
Jira products share a set of core capabilities that you'll want to understand to get the most out of Jira Service Desk.
Moving to Jira Service Desk Cloud
Resources to help you plan and set up a successful move to cloud
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